Responsibilities
Organize and conduct internal and external product trainings to customers, sales organization and distributors, either at customer’s site or remotely.
Ensure technical training programs fit the needs of the customers. Create or adapt the necessary training methods and materials depending on the end-user application.
Managing technical documentation such as User Manuals, Start Guides or FAQ’s.
Support in writing white papers, journal publications, technical competitions, etc.
Coordinate field pilot tests and system installation of new products with external partners.
Collect information about end-user applications, and develop new applications for our cameras.
Gather information collected at customer site about product performance as well as operational market intelligence.
Assure technical support to customers.
Your profile
Graduated with a Master’s degree in Engineering, Electronics, Physics, Chemistry, or related field. A PhD would be a strong plus.
Previous technical training or teaching experience
Excellent verbal communication and technical writing skills. Previous technical and/or scientific publications are beneficial.
Previous experience in technical customer support is an advantage.
Good project management skills.
Great organization skills and flexibility.
Ability to interdisciplinary work across all levels, functions, and regions.
Driven by helping others, customer-focused, and a problem solver.
Composed, can deal with customer complaints in a diplomat way.
Language: fluent in English and French (verbal and written), other European languages are a plus
Willingness to travel abroad up to 40% of the time.
Driving license